Help Center

Of course, we are fully determined to make you happy. Each product is checked before sent to delivery. Sometimes thing could happen. If you find out a fault with the item that you have received from us, please take a picture of the defect and contact us right away within 2 days. Returns with prior communication will not be accepted.

Returns will be refunded to your bank account, please note that there might be a lead time for the payment to be received.

Once you have placed your order and the payment has been made. There is a 24 our processing time, this is the time for us to find the best and reliable courier to deliver your product securely and quickly

Please note: Due to COVID-19, your delivery time would be extended slightly.

We would give you your tracking number within a day to the gmail that you have provided with us.

We check each of the products before we ship them, but things could happen, If you have received a broken item from us, please take a picture of the problem and contact us right away. Returns with prior communication shall not be accepted in any case.

Contact us on erkamsgadgetstore@gmail.com or use our 24/7 WhatsApp service +27 71 808 7247

Returns will be refunded to your bank account, please note that there might be a lead time for the payment to be received. 

(1) Mail us at erkamsgadgetstore@gmail.com or use our 24/7 WhatsApp customer service on +27 71 808 7247

(2) Indicate your order details and the reason why would you like to return the item.

The method of returning the product is the same as acquiring it. Meaning that if you purchased the item to your door, we would acquire the item from your door or you would have to ship it back to us. If the item was acquired through the pickup, it should be returned by bringing the item back to us

(3) The processing and inspection would take up to 2 days,

(4) Once we have confirmed your refund request we would give you a full refund or a partial refund, depending on the situation.